Contact Us
This page explains how to contact Casino Not On Gamstop, what we can help with and, just as importantly, what we can't. We are an independent review site. We don't run any casino, hold player accounts or handle money, so we can't act on a withdrawal, a bonus or an account problem at a casino.
Look for a contact form or email address in the site footer or menu, if one is shown. We don't publish contact details here that we can't verify, and we never ask for passwords, card numbers or account logins.
What we can help with
- Corrections: a bonus term, payment method, limit or date on one of our pages looks out of date or wrong.
- Questions about our reviews: you want to know how a casino was assessed or why it sits where it does.
- Suggestions: a topic, comparison or explanation you'd like to see covered.
- Editorial or commercial queries: questions about how the site works or how we are funded.
Our About Us page explains who we are and what we publish. For the current list of reviewed sites, see our non GamStop casinos UK guide.
What we can't help with
We aren't the operator of any site we review, so please don't send us these:
- Delayed or refused withdrawals
- Bonus disputes or disagreements about wagering requirements
- Locked accounts, or identity and source-of-funds verification requests
- Requests to reopen a GAMSTOP registration or lift a self-exclusion
We can't intervene in any of these and won't pretend otherwise. Sending us documents or account details wouldn't help you and isn't safe.
Casino problem? Start with the casino
If you have a problem with a casino, follow this order:
- Contact the casino's customer support through its live chat or email. Keep screenshots, transaction references and dates.
- Read the casino's terms and its complaints procedure, which should set out how a complaint is escalated.
- If the complaint is unresolved, escalate it in writing through the casino's own process, keeping a record of every reply.
- Check which licence the casino says it holds and whether that licensing body has a route for complaints. Confirm this on the casino's own site, as protections differ between regulators.
Be aware that casinos not on GamStop are generally licensed outside Great Britain. That means the UK Gambling Commission's rules and its consumer routes may not cover your dispute. It's worth understanding this before you deposit. Our Terms and Conditions set out how you may use this site.
If gambling is causing you harm
You don't need to contact us first. Free, confidential support is available now:
- GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat.
- GAMSTOP lets you self-exclude from online gambling operators licensed in Great Britain.
- Gambling blocking software can stop gambling sites and apps on your devices.
- Deposit and loss limits and self-exclusion are available on many casino accounts. Check the account settings.
Our Responsible Gambling page has more on these tools. You must be 18 or over to gamble. Gambling is not a source of income and won't fix money problems.
What to include in your message
A short, specific message gets the fastest useful answer:
- The page address and the statement you're querying
- What you believe is wrong, and any source you can point to, such as the casino's own terms page
- The date you saw it, since bonuses and limits change
Please don't include personal financial details, ID documents or passwords.
How we handle corrections
Bonus terms, wagering requirements, payment options and withdrawal limits change often, and the offers on our pages are advertising by the casino. We check facts against the casino's published terms, and we date time-sensitive findings. When we get a credible correction, we verify it against the source and update the page. We may not be able to reply to every message individually.
Our rankings are editorial. We may earn commission if you join a casino through our links, but commission doesn't buy position, and it doesn't change how we assess a casino.